Help Desk Technician  

Others AB, Alberta,CANADA

 Job id: HR# 12482
Posted by: ArGlasses Tech
Category:   IT & Web Design

Job Overview

  • Date Posted
    January 06, 2024
  • Expiration date
    January 06, 2025
  • Salary
    30
  • Website
    https://arglasses.tech/
  • No. of positions
    1
 
 

Job Description

Location : Brooks, AB

 

Job Description: We are looking for a dedicated Help Desk Technician to provide technical support to our clients in the Boston area. This role involves troubleshooting and resolving IT issues, maintaining IT infrastructure, and assisting with IT projects to improve efficiency and user experience.

 

Responsibilities:
Provide first-level technical support to end users via phone, email, or in person.
Diagnose and resolve software, hardware, and network issues.
Install, configure, and upgrade computer hardware and software.
Collaborate with IT team members to escalate and resolve complex issues.
Document solutions and maintain help desk documentation.

 

Requirements:
Proven experience as a Help Desk Technician, Technical Support Specialist, or similar role.
Strong knowledge of Microsoft Windows and Office applications.
Experience with help desk ticketing systems (e.g., JIRA, Remedy).
Excellent problem-solving and communication skills.
A bachelor’s degree in Information Technology or related field is preferred.

 

Benefits: Competitive salary and career advancement opportunities.