User support technician  

Toronto - ON, Ontario,CANADA

 Job id: HR# 16168
Posted by: INGENIOUS MANAGEMENT CONSULTING LTD
Category:   IT & Web Design

Job Overview

  • Date Posted
    August 28, 2024
  • Expiration date
    February 27, 2025
  • Salary
    $30.00 hourly / 60 to 88 hours per Bi-weekly
  • No. of positions
    2
 
 

Job Description

User support technician

Job description:

Job Location: Toronto, Ontario M5J 2N8

Pay Rate: $30.00 per hour, 60-88 hours per Bi-weekly

Permanent, Full-time

Start Date: As soon as possible

No. of vacancies: 2

 

Overview

 

Languages

English

Education

  • College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Experience

1 year to less than 2 years

Responsibilities

Tasks

  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Additional information

Personal suitability

  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Judgement
  • Organized
  • Team player

How to apply