Job Description

Analyst, Information Technology (IT)
Sandal Translation Services | Calgary, AB (On-site)

• Salary: $48.50/hour
• Hours: 35 to 44 per week
• Employment Type: Permanent, Full-Time
• Start Date: As soon as possible
• Vacancies: 1

About the Role

Sandal Translation Services is looking for a highly motivated and detail-oriented IT Analyst to join our team. In this role, you will play a pivotal part in designing, implementing, and maintaining information systems while enhancing business processes.

Key Responsibilities

• Develop and implement policies for application support.
• Analyze and improve business processes through reports and procedures.
• Create technical documentation aligned with business rules and client requirements.
• Manage projects by resolving support requests efficiently, ensuring timely ticket handling by the team.
• Train users to optimize application usage.
• Troubleshoot and resolve application issues or escalate them when necessary.
• Investigate software bugs by analyzing data and application logs.
• Collaborate with business teams to address feature requests and solutions.
• Coordinate with the Data Services team to resolve data discrepancies and ensure data integrity.
• Provide metrics to assess the effectiveness of software support and maintenance.

What You Bring

• Education: Bachelor’s degree
• Experience: 2–3 years in IT or related roles
• Languages: Proficiency in English

Technical Skills:

• Expertise in networking software, hardware, and security
• Familiarity with intranet, extranet, servers, and database software
• Advanced knowledge of MS Office, Windows, Outlook, and file management tools

Specializations:

• Business process management

What We’re Looking For

• Exceptional oral and written communication skills
• Strong interpersonal skills with a client-focused mindset
• A proactive, innovative approach to problem-solving
• Attention to detail, with excellent analytical and organizational skills
• Team-oriented, adaptable, and flexible

Work Environment

• Fast-paced, deadline-driven setting
• Tasks involve sitting, standing, and walking
• Requires strong attention to detail and ability to work under pressure

Who Can Apply?

We welcome applications from individuals of all backgrounds, including:

• Persons with disabilities
• Newcomers and refugees
• Veterans
• Indigenous people
• Visible minorities
• Youths
• Mature workers

Applicants must be Canadian citizens, permanent or temporary residents, or hold a valid Canadian work permit.

How to Apply

Submit your application by email to:

resources@sandaltranslation.ca