Job Description

Kytero Consulting Inc. is a consulting firm with proven and systemized methodologies developed for Business consulting, Software Development, Trainings. We are looking for a User Support Technician to join our team.

Position: User Support Technician

NOC: 22221                                                                                                                                                                            

Terms of employment: Permanent / Full Time (32 hours per week)

Vacancy: 1

Start Date: As soon as possible

Salary: $36.50/ hour

Language: English

Education: Secondary (high) school graduation certificate

Experience: Minimum 2 year to less than 3 years experience needed.

Location: 30 Topflight Dr suite 1Mississauga, ON, L5S 0A8

Main Duties:

• Assist users in resolving technical issues with their computer systems, software, or devices.
• Refer to user manuals, technical guides, and online resources to research and implement effective solutions.
• Offer training and practical guidance to users to help them prevent and address recurring technical problems.
• Maintain a detailed log of technical issues and resolutions for future reference by the support team.
• Support users with business applications, internet connectivity, and network-related problems.
• Install and configure hardware and software for new or existing employees, including operating systems, cables, and applications.
• Assisting in helping other support team members.
• Perform regular backups of the web server and manage recovery procedures when needed.
• Deliver prompt and courteous customer service, ensuring user satisfaction with IT support.

Area of specialization

• Technical Support
• Networking hardware
• Networking Software

Personal suitability: Client focus, efficient interpersonal skills, excellent oral communication, excellent written communication, Flexibility, Initiative, Judgment, Organized, Team player.

Interested Candidates are requested to send their resumes to: hr@kyteroconsulting.com
We thank all who apply, but only candidates selected for an interview will be contacted