User support technician  

Oakville - ON, Ontario,CANADA

 Job id: HR# 21323
Posted by: Efovinity Inc
Category:   IT & Web Design

Job Overview

  • Date Posted
    August 05, 2025
  • Expiration date
    February 05, 2026
  • Salary
    $36.50/hr
  • No. of positions
    1
 
 

Job Description

Job details

  • Location - Oakville, ONL6H 5R7
  • Work location - On site
  • Salary - 36.50 hourly / 35 to 40 hours per week
  • Terms of employment - Permanent employment Full-time
  • Starts as soon as possible
  • vacancies - 2 vacancies

Overview

Languages

English

Education

  • Bachelor's degree

Experience

1 year to less than 2 years

On site

 Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations
  • Provide customer service

Additional information

Work conditions and physical capabilities

  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Repetitive tasks