Job Description

Job Title: Contact Officer

Company: WeSolve Business Hub Ltd

Location: 110 WHITING Road Unit 110,FREDERICTON NB, E3B 5V5

About Us:

WeSolve Business Hub Ltd is a leading business solutions company dedicated to providing comprehensive financial services. As we continue to grow, we are seeking a talented and customer-focused Contact Officer to join our team. If you thrive in a dynamic and collaborative environment and have a passion for delivering exceptional customer service, we want to hear from you.

Job Description:

As a Contact Officer at WeSolve Business Hub Ltd, you will be at the forefront of our client interactions, playing a pivotal role in ensuring positive customer experiences. You will be responsible for handling inquiries, resolving issues, and maintaining strong relationships with our clients.

Responsibilities:

- Serve as the primary point of contact for client inquiries via phone, email, and other communication channels.
- Provide timely and accurate information to clients regarding our products and services.
- Address and resolve client issues, escalating when necessary to ensure prompt resolution.
- Document and track client interactions using our CRM system.
- Collaborate with internal teams to ensure a coordinated and seamless customer experience.
- Assist in the development and improvement of customer service processes and procedures.
- Contribute to the maintenance of a positive and customer-centric culture within the organization.

Qualifications:

Proven experience in a customer service or contact center role.
- Strong communication and interpersonal skills.
- Excellent problem-solving abilities and attention to detail.
- Ability to multitask and prioritize in a fast-paced environment.
- Familiarity with CRM systems and other customer service tools.
- Positive attitude and a commitment to delivering exceptional customer service.
- Knowledge of financial services or business solutions is a plus.

How to Apply: info@wesolvebusinesshub.ca