User Support Technician  

Brampton - ON, Ontario,CANADA

 Job id: HR# 3274
Posted by: LA ROPA TEXTILES
Category:   IT & Web Design

Job Overview

 
 

Job Description

Languages

English

Education

  • Bachelor's degree

Experience

2 years to less than 3 years

Responsibilities

Tasks

  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations
  • Provide customer service

Experience and specialization

Computer and technology knowledge

  • Networking software
  • Networking security
  • Internet
  • Servers
  • Desktop applications
  • File management software
  • Security software
  • Mail server software
  • Web service design
  • Database software
  • MS Windows
  • Wireless networks

Additional information

Personal suitability

  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Organized
  • Ability to multitask