Job Description

Guest Service Supervisor

TRAVELODGE BY WYNDHAM

Marathon, ON

Vacancies: 1

JOB RESPONSIBILITIES ARE LISTED BELOW:

• Manage daily motel operations including front desk, housekeeping, laundry, and basic maintenance activities.
• Assign work tasks, prepare staff schedules, and monitor job performance to maintain Travelodge service and cleanliness standards.
• Recruit, train, and manage staff, ensuring high levels of performance and professionalism.
• Address guest complaints and ensure customer satisfaction through effective problem-solving.
• Inspect guest rooms and common areas to ensure quality, safety, and brand compliance.
• Maintain daily operational records including occupancy reports, incident logs, and staffing documentation.
• Ensure compliance with health & safety regulations, fire code rules, and Travelodge operational standards.
• Maintain a clean, safe, and welcoming environment throughout all motel areas.
• Liaise with vendors and suppliers to maintain hotel amenities and services.
• Prepare reports and analyze hotel performance metrics to identify areas for improvement.

Please note that only candidates selected for an interview will be contacted.
NO PHONE CALLS PLEASE.

Criteria

• Education: College / CEGEP
• Work Experience: 7 months to less than 1 year of experience in a similar role
• Supervision: 5–10 employees
• Language: English
• Specific Skills:
  Accurate, Client focus, Excellent oral and written communication, Flexibility, Initiative, Organized, Team player

Salary: CAD $37.00/hour
Position: Full-time, Permanent
Work Location: On-site

To be considered for this position, please submit your resume and cover letter.