Work setting

• Private company, corporation or industry

Responsibilities

Tasks

• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Experience and specialization

Computer and technology knowledge

• Networking software
• Networking hardware
• Networking security
• Internet
• MS Office
• MS Windows

Additional information

Work conditions and physical capabilities

• Work under pressure
• Tight deadlines
• Attention to detail
• Sitting

Personal suitability

• Accurate
• Efficient interpersonal skills
• Judgement
• Organized
• Ability to multitask
• Time management

Benefits

Other benefits

• Parking available