Job Description

Waves Coffee Stevestons renowned for its exceptional coffee, unique seasonal beverages, gourmet snacks and a warm, inviting atmosphere. Located in a bustling neighborhood in Richmond, British Columbia, our coffee house serves as a perfect spot for community gatherings, casual meetings, and relaxation.

 Responsibilities:

- Organize and manage the schedules and daily activities of baristas and other staff members, ensuring efficient operation of the coffee house.

- Conduct training for new employees on operational procedures, customer service standards, and compliance with health and safety regulations.

- Monitor and uphold the quality of food and beverages served, ensuring all offerings meet established standards of the coffee house.

- Forecast the need for ingredients and supplies, place orders to replenish stocks, and manage inventory to avoid wastage and ensure availability.

- Address customer complaints promptly, manage service issues, and use customer feedback to improve service quality and operation.

- Assist in the management of the coffee house’s financial tasks, such as budgeting, controlling costs, and preparing reports on financial performance and daily revenues.

- Ensure all staff comply with local health and safety laws, maintaining a clean and safe environment for both customers and employees.

- Work with the management team on promotional events and marketing strategies to enhance customer engagement and increase sales.

Requirements:

Education

Ÿ   Completion of a college diploma

Work Experience

Ÿ    at least 3 months in food preparation or service related work experience

Language

•   Effective English skills both written and verbal.

Job Type: full-time (37.5 hours/week), permanent

Salary: $20.5 hourly

Location: Richmond, BC

Contact Information:

Email: hrwavescf@gmail.com