Job Description

Job Title: User Support Technician

Business: Tejas Solutions

Business Address: 241 Clarence Street Suite 30, Brampton, Ontario L6W 4P2

No. of Vacancy: 1

Start Date: As soon as possible

Terms of Employment: Permanent Employment (Full-time)

Pay Rate and Hours: $28.85/hour for 30 to 40 hours/week.

Language: English

Education: College Diploma or equivalent experience

Experience: 7 months to less than 1 year

Benefits: 4% vacation pay

Work Setting: Information technology (IT) consulting.

Job Duties:

• Give access to computer networks.
• Report on the performance of computer systems and networks.
• Respond to users experiencing difficulties with computers.
• Consult user guides, technical manuals, and other documents to research and implement solutions.
• Provide advice and training to users in response to identified difficulties.
• Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
• Participate in the redesign of applications and other software.
• Provide business systems, network, and Internet support to users in response to identified difficulties.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Perform Web-server backup and recovery operations.
• Provide customer service.
• Managing incidents.

Work conditions and physical capabilities: Fast-paced environment, Work under pressure.

Supervision: No supervision responsibility.

Personal Suitability: Ability to multitask, Excellent Oral Communication.

Employment Groups: Youth, Persons with disabilities, Veterans, Indigenous people, and Newcomers to Canada, Mature Workers, and Visible minorities.

How to apply: Email info@tejassolutions.com with your resume and cover letter

Who can apply: If you are a Canadian citizen or a permanent resident of Canada.