Job Description

Employer details: Best Maple Inn Ltd.

 Hotel Front Desk

• Salary: 17:00 hourly / 35 to 40 hours per Week
• Terms of employment: Permanent employment, Full time
• Start date: As soon as possible.
• Vacancies: 1

Languages: English

Education: Secondary (high) school graduation certificate

Responsibilities

• Greet guests upon arrival with a warm and welcoming demeanor.
• Check guests in and out of the hotel efficiently, handling reservations and payment transactions.
• Provide guests with information about hotel amenities, services, and local attractions.
• Answer phone calls and respond to emails, addressing guest inquiries and requests promptly.
• Handle guest complaints or concerns professionally and escalate issues as needed.
• Maintain a clean and organized front desk area, including keeping supplies stocked.
• Coordinate with housekeeping and maintenance staff to ensure rooms are ready for guest arrival.
• Process wake-up calls, messages, and other guest service requests accurately.
• Assist with administrative tasks such as filing paperwork, inputting data into computer systems, and generating reports.
• Follow hotel policies and procedures, including security protocols and privacy guidelines.

Additional information

Work conditions and physical capabilities

• Fast-paced environment
• Repetitive tasks
• Attention to detail

Personal suitability

• Punctuality
• Client focus
• Dependability
• Flexibility
• Organized
• Reliability
• Team player

 How to apply By email: bestmapleinn.hiring@gmail.com